Cisco finesse desktop software

In a contact center deployment, cisco finesse is installed on two nodes. Comstice desktop agent app uses cisco finesse apis and these apis do not. Configure uccx custom call variable layouts for finesse desktop and. Omnichannel and multichannel contact center products. Cisco finesse agent and supervisor desktop user guide release. Cisco finesse desktop is a nextgeneration agent and supervisor desktop solution. Cisco customers and partners can now enhance the cisco contact center offering and create a complete solution with upstream works products in the cisco solutionsplus program. Cisco cad not working with windows 10 cisco community. If the finesse server that you are currently signed in goes out of service, a banner appears at the top of the desktop notifying that the desktop has lost connection to the server.

Supervisor console lists agent and queue stats as well as the outbound agent details for the callbacks. Cisco finesse integrates traditional contact center functions into a thinclient desktop. Watch a demonstration of what is new for the cisco finesse 12. It is no longer included with purchases of cisco contact center products or offered for sale. Intro to cisco finesse supervisor and agent youtube. Cisco finesse desktop offers numerous benefits, including. Cisco finesse single signon apis for thirdparty integrations software upgrade. Cisco finesse agent and supervisor desktop user guide for. A vulnerability in the extensible messaging and presence protocol xmpp in the cisco finesse desktop and cisco unified contact center express applications could allow an unauthenticated, remote attacker to log in to the device with a default account with a static password. Bug information is viewable for customers and partners who have a service contract. Cisco finesse agent and supervisor desktop user guide release 12. Cisco finesse agent and supervisor desktop user guide.

Cisco finesse is a nextgeneration agent and supervisor desktop designed to provide a collaborative experience for the various communities that interact with your. Cisco finesse supports only one desktop session at a time for each agent. Do not exit out of the program in a ready state as the acd will still recognize that you can take a call. Cisco finesse thick client, click and run, no installation required, screenpop. Cisco finesse desktop is a nextgeneration agent and supervisor desktop solution designed to meet the growing needs of agents, supervisors, and the administrators and developers who support them.

Supervisors have additional features that appear on their desktops. Cisco agent desktop was a computer telephony integration cti solution for single and multisite ipbased contact centers. A 100 percent browserbased agent and supervisor desktop. Omnichannel contact center software for cisco finesse agent desktop. Cisco finesse also supports jaws screen reading software for the following elements. Workflow concepts presents an introduction to the cisco finesse agent and supervisor desktop. Get product information, technical documents, downloads, and. Cisco finesse media overview and full product specs on cnet. Registered users can view up to 200 bugs per month without a service contract. A comparison between cisco finesse and cisco agent desktop. Comstice desktop agent is a clientonly solution with many agent and supervisor features.

If an agent signs in to the finesse desktop and then tries to sign in to a second desktop session in another browser window or on another computer, on the same finesse server, finesse signs the agent out of the first desktop session. Cisco finesse agent desktop quick reference guide quick. Windows 10 for cad is not supported even on the 10. Comstice desktop agent for cisco finesse in ucce and uccx. It implements a browserbased desktop through a web 2. Cisco finesse desktop interface when you sign in to cisco finesse, the appearance of the desktop depends on whether your role is that of an agent or a supervisor. Cisco finesse desktop user guide for unified contact.